When it comes to winning and keeping consumers, delivery has the power to make or break the online shopping experience. 

Prepare a response to the trends that dominate last mile delivery and collection by downloading the 2017 State of eCommerce Consumer Research.

  • Understand the link between delivery options and basket abandonment
  • Explore the delivery trends spanning the largest global eCommerce markets
  • Measure the appeal of delivery loyalty programmes
  • Consider the rise of the agile shopper
  • Investigate the rise of the machines – AI, BOTS and other high technology delivery innovations 
  • Understand the implications for corporate social responsibility and the rise of the conscientious shopper
  • Plan for a post-brexit Britain   

Find out how delivery influences purchasing decisions


60% 77% 54%

of consumers bought goods from one online merchant over another because the delivery options were more convenient for their needs

expect delivery options to be displayed on the product page

of consumers say delivery defines who they always shop with

39% 73% 29%

will never shop again with an online merchant following a negative delivery experience

purchased more items to take advantage of a minimum spend ‘free delivery’ option

had changed the delivery date/location of their order post despatch; a further 50% said if this option had been available to them, they’d have made use of it